We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must first fill out the return request form.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at soltrexoutdoors@soltrexoutdoors.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Some items are not eligible for return due to safety, hygiene, or product-specific restrictions. These include:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products, including special orders
- Personal care products, such as beauty items
- Hazardous materials, flammable liquids, or gases
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Certain discounted or clearance items marked as Final Sale
Gift cards and final sale items cannot be returned or refunded.
If you are unsure whether your item qualifies for a return, please fill out our return request form.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges
If you receive the wrong item, or your product arrives damaged or defective, we're here to make it right. The fastest way to resolve your issue is to complete our return request form and provide details about your order.
For damaged or defective items, please email us at soltrexoutdoors@soltrexoutdoors.com with photos showing the issue. Once your request has been reviewed and approved, we’ll arrange a replacement item or provide the best solution to ensure you’re completely satisfied with your Soltrex Outdoors experience.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at soltrexoutdoors@soltrexoutdoors.com.
